Order cutoff is 7pm, the day before your delivery. So if there are available delivery spots and you order before 7pm, we’ll get it to you the next day!

To make it easy, the calendar at check out will always show the next available delivery day.

You can place up to six regular recurring orders at once to be delivered weekly or fortnightly.

Before adding an item to your cart, tick the “Recurring Order” checkbox below the item price. Once you “add” the item to your cart, you will get the option to choose how many orders and how frequently you want them. Repeat this for each item you add to the recurring order, and make sure the total cost of each individual order reaches the minimum order spend of $40.00.

Once you’ve checked out and paid, all of your recurring orders will appear on your profile under My Orders > Upcoming Orders. You can edit each order as you need to until midday, the day before delivery.

Our ordering and delivery system is organised around a ‘cutoff time’, which is 7pm the day before your delivery is scheduled. Prior to this deadline you can cancel all or part of your order* if need be. However we are unable to cancel orders after this time. See our Refund Policy here.

*Please note some made-to-order items will show an earlier cutoff time, for example most bakery products, and once these times have passed we are unable to accept cancellations for these items. These items are processed earlier to meet the ordering needs of our suppliers.

How to cancel an order:
You can do this through the My Orders tab on your profile. The cancelled order value or item value will be added to your Fair Food account balance as store credit. To request a refund to your card, please contact the Customer Service team.

Order as frequently or as infrequently as you like. You could create a recurring order, set up a future order (for after the holidays, say), or just jump online whenever you need.

Yes we have a $40 minimum for all orders.

You sure can!

At Fair Food you can choose exactly what you want, and how much of it you need, just like a real life grocery store. Minimise your food waste and love everything you see when you open your delivery!

We also offer a selection of seasonal set boxes. The weekly selection for each box is listed on our What’s in the Box page. PLEASE NOTE: substitutions cannot be made to these seasonal boxes, and contents may vary slightly.

Our organic fruit and veg are grown by many hands. This includes certified organic and biodynamic farmers, as well as small-scale market gardeners, urban mushroom entrepreneurs, even keepers of backyard lemon trees – all working together to create a diverse and thriving local food network.

Our newer range of IPM produce, clearly identified with our ladybird symbol, is not organic. However these conventional fruit and veg are grown with far less reliance on chemical inputs than traditional conventional produce.

Our wholefoods and grocery products come from businesses who are as local as possible, and who we believe are making smart choices for the future – on our grocery shelves you’ll find organic ingredients, circular packaging systems, and non-toxic products backed by ethical business standards we respect.

Individual product information is included in each product listing.

Read more about our Growers and Makers, our Buying Policy, or find out more about certified organic produce.

It sure is! Our organic fruit and veg growers do not use any chemical solutions, such as Apeel or SmartFresh, to extend the shelf life of their produce. These products are not certified by ACO, and therefore are not allowed inputs for organic certification.

Look for our green leaf organic symbol on all our organic produce. You can be confident of all natural, chemical free food grown and harvested without pesticides and chemical additives.

IPM farms encourage and protect beneficial insect species like ladybirds that control insect pests. These farms are not organic, though they employ organic techniques such as crop rotation and green manuring. These strategies ensure that IPM growers use fewer chemical sprays than other conventional farms.

We’re keen to support farmers growing food in a more Earth-friendly way than traditional conventional practices and want to ensure our community has the best options available for their budget when grocery shopping. Find out more about IPM here and here.

Look for our red ladybird IPM symbol on all our IPM produce. 

IPM apples may be treated with ethylene inhibitors, such as SmartFresh, which slows down the ripening process.

This box includes a unique mix of fruit and veg sourced primarily from select farmers practicing IPM (Integrated Pest Management), as well as a few organic selections you’d find in our other organic Fair Food boxes. All box contents will vary depending on seasonal availability – check our weekly What’s In The Box? for the latest details.

Get started with Fair Fizz by simply adding a New cylinder to your cart. Alternatively choose a Fair Fizz Trade In to swap a differently branded C02 cylinder with a new one from Fair Fizz. Remember to leave your empty out to be collected by our drivers*.

Once you are rolling with Fair Fizz, refill for $10 by adding a Fair Fizz Refill to your next order and leaving out your empty for our driver to collect*. A freshly filled cylinder will be delivered in its place.

*If you do forget to leave out your empty cylinder, we’ll still deliver your fresh fizz! Our customer service team will simply be in touch to resolve the price difference.

Our Fair Fizz C0₂ cylinders are compatible with all soda water makers, excluding Sodastream Quick Connect machines. 450g CO2. Makes up to 60L sparkling water.

We try to offer a great range of products with low or no gluten, as well as dairy free alternatives. However, our warehouse is not an allergy free environment and we encourage you to read the ingredients listed for each product before purchasing.

Products packaged in our warehouse may contain traces of nuts.